Service Staff

Click on one of the people below to find out more information.

• Armory CDJRF of Albany

  Service Department

  Service@ArmoryAuto.com

  (888)6970615

  At Your "Service"

  
  

  Armory Chrysler Dodge Jeep Ram FIAT of Albany welcomes only the best on board-which means our sales representatives, parts department, service department, and finance team are the cream of the crop. As Albany, New York's top Chrysler, Dodge, Jeep, Ram and FIAT showroom and dealership, we're proud to offer the most impressive lineup of new and used vehicles around the metro area. Our level of customer service is unmatched. To learn more about our staff members, click on each individual below to learn more. 

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• Tom Harpster

  Service Manager

  tharpster@armoryauto.com

  (518) 641-7639

  Tom Harpster started out as one of Armory Chrysler Dodge Jeep Ram FIAT of Albany's many customers, but was prompted to put in an application with us by his service advisor.

  
  

  As they say, the rest is history.

  
  

  "I absolutely love what I do. The day to day challenges are exciting to me and I really take pride in satisfying our customers," said Harpster.

  
  

  The Albany native says his dream car would be a Dodge Charger Hellcat, but he's also a big fan of the Jeep Grand Cherokee Overland. 

  
  

  His love of powerful engines and off-road prowess extends to his personal life, where he's an avid snowmobiler. He's a member of a couple snowmobile associations and the Salisbury Ridge Runners snowmobile club.

  
  

  There's a lot for Harpster to be proud of, but what does he think is his greatest accomplishment?

  
  

  "Somehow I managed to convince my lovely wife Justine to marry me."

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• Paul Cassala

  Service Advisor

  pcasala@armoryauto.com

  (518) 641-7640

  Paul Cassala has been with Armory Garage for more than 25 years.

  
  

  
  

  The Guilderland native was influenced by his family's long history with the car business to join it himself, and said he likes what he does because he gets to meet different people everyday. 

  
  

  Cassala said the thing that sets Armory apart is the fact that so many of our employees have been here for years, like him.

  
  

  For fun, Cassala likes to play sports with his two sons. He also coaches a little league baseball team.

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• Marlon Hardie

  Service Advisor

  mhardie@armoryauto.com

  (518) 641-7642

  Marlon Hardie is a service advisor with Armory Chrysler Dodge Jeep Ram FIAT of Albany.

  
  

  Hardie went to college to be an automotive technician, and said he loves what he does because he gets to work with a great group of people. 

  
  

  His favorite car on the Armory lot is the Chrysler 200S.

  
  

  For fun, Hardie can be found enjoying one of several sports including golf, tennis and soccer.

  
  

  He said his proudest accomplishment was being able to buy a house.

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• AJ Erschen

  Service Advisor

  aerschen@armoryauto.com

  (518) 641-7636

  AJ Erschen came into the car business 15 years ago. 

  
  

  The service advisor made his start with the help of his now brother-in-law.

  
  

  A Rotterdam native, he believes it's Armory Chrysler Dodge Jeep Ram FIAT of Albany's employees that separate us from the other dealerships.

  
  

  Erschen said he likes to drag race for fun. When he's not screaming down the pavement, he likes to spend time with his proudest accomplishments: his children.

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• Mike Murphy

  Service Advisor

  MMurphy@ArmoryAuto.com

  Mike Murphy revels in the fast pace and daily challenges of the auto industry.

  
  

  The Schenectady-native says that's the reason why he loves doing what he does. Every day presents a new problem to solve, new people to help, and no week looks the same as the last. Getting to work with cars specifically is also a nice bonus.

  
  

  When he's not at Armory, Murphy enjoys taking a ride on his skateboard (or snowboard, depending on the weather).

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• Diane Dickerson

  Service Advisor

  DDickerson@ArmoryAuto.com

  (518) 641-7635

  
  

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• Rachel Benoit

  Appointment Coordinator

  RBenoit@ArmoryAuto.com

  Rachel Benoit has been with Armory for several years, joining the team based on a referral from another employee.

  
  

  Benoit enjoys interacting with new people, which makes her a great fit as the appointment coordinator for Armory's Service Department. She says she loves working with the team here.

  
  

  What does she think sets Armory apart? Our years of experience of course.

  
  

  When she's not here, the Troy, NY native likes to hang out with her kids. She's also very proud to have competed in the Warrior Dash.

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• Danielle Sagendorph

  Service BDC

  DSagendorph@ArmoryAuto.com

  (518)641-7654

  Danielle Sagendorph has always been a car person, and that interest makes her a perfect fit for Armory's Service Department.

  
  

  "I love the mechanics and logistics of all vehicles."
  
  She believes Armory sets the bar for customer satisfaction thanks to our friendly atmosphere and the fact that so many customers keep coming back.

  
  

  In her free time, the Selkirk native likes to help out local firehouses and work with senior homes on fun night.

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