Our Response to COVID-19

Update: June 2020

We are happy to announce that with new guidance from our Governor, both of our all new sales showrooms are now open, and each is completely set up for social distancing. 

The Governor has given all new requirements with this news, which we will follow, including continuing to follow CDC guidelines for all customer interactions. Test drives continue to be allowed. 

We also encourage all customers to contact us before arriving to schedule an appointment, as remote shopping on our website remains an option that will save customers time spent at the dealership. 


UPDATE: May 2020

We are happy to announce that thanks to new guidance from New York State Governor, we will now be allowed to offer test drives again for customers who make an appointment to visit our store.

Though the showroom remains closed, and we will still guide customers to contact us remotely to work out the details of their deals, customers can now set up a time to try out the vehicle they intend to purchase before making their final decision. 

We will continue to follow all social distancing guidelines in all interactions with customers, and all vehicles will be properly disinfected before and after all test drives per CDC guidelines. 


UPDATE: April 2020

Armory Chrysler Jeep Dodge Ram FIAT of Albany is doing all we can to make sure our customers and staff remain safe in light of the Covid-19 situation.

Our commitment to safety begins with facility updates, including newly installed barriers in our Service and Parts Departments, reduced seating capacity in our waiting rooms, and a new air filtration system installed in the vehicle write-up area. We have also put up new signage to help customers understand the stringently enforced 6 foot rule of social distancing.

We have also made changes to our processes and the way we interact with customers.

Sales:

  • Those looking to purchase or lease a New or Pre-owned vehicle can do so completely online by contacting us via phone, text, or e-mail to structure their deals from home without ever stepping foot in the dealership.
  • Our showroom will remain closed until further notice, but customers can browse our extensive inventory online 24/7 at www.ArmoryAuto.com

Service and Parts Customer Interactions: 

  • Customers will no longer need to sign any forms, can make credit card payments via phone, and have the option to have all of their paperwork e-mailed to them. 
  • Pick Up and Drop Off  Service is not only available, but encouraged! As always we also have a night drop box for those who would prefer to use it.
  • If you need a loaner vehicle, they will be cleaned and wiped down before and after each use, can be delivered to your home or work, and come at no charge for most customers* (*see your Service Advisor for details).
  • Home and carrier delivery is available for Parts Customers. All packages are sprayed with disinfectant before loading and at delivery, our delivery vans are wiped down frequently, and our delivery personnel are all wearing gloves and constantly applying hand sanitizer.
  • Service Advisors are wearing gloves and use hand sanitizer after each customer interaction.

Vehicle Repairs:

  • All vehicle touch points, including the steering wheel, seat belt buckles, door handles etc. will be wiped down and disinfected - both before and after work is completed.
  • Technicians will not activate or use vehicles' HVAC systems unless it is completely necessary.
  • Technicians are also wearing PPE for their protection and yours.

And of course our facility maintenance staff continues to thoroughly and frequently clean and disinfect all areas of the store including the waiting room and all restrooms.

We appreciate your patience and understanding in these unprecedented times, and hope everyone in the Armory family stays safe and healthy.

Sincerely,

Armory Chrysler Jeep Dodge Ram FIAT of Albany


March 2020:

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Armory Chrysler Dodge Jeep Ram FIAT of Albany is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

  • Thorough cleanings of all dealership facilities daily
  • Sanitizing gel and foam stations available on-site
  • Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
  • Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

Hours

  • Monday09:00AM - 07:00PM
  • Tuesday09:00AM - 07:00PM
  • Wednesday09:00AM - 07:00PM
  • Thursday09:00AM - 07:00PM
  • Friday09:00AM - 06:00PM
  • Saturday09:00AM - 05:00PM
  • SundayClosed

How can we help?

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  1. Armory Chrysler Dodge Jeep Ram FIAT of Albany

    960 Central Ave
    Albany, NY 12205-3504

    • Sales: (518) 641-7777
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Get in Touch

  • Contact our Sales Department at: (518) 641-7777
  • Monday09:00AM - 07:00PM
  • Tuesday09:00AM - 07:00PM
  • Wednesday09:00AM - 07:00PM
  • Thursday09:00AM - 07:00PM
  • Friday09:00AM - 06:00PM
  • Saturday09:00AM - 05:00PM
  • SundayClosed